Top tier security, data protection, and compliance

Trust Synap's unwavering commitment to ensuring the safety of your data and content, offering you complete peace of mind.

Trusted by professional organisations, awarding bodies, and universities worldwide

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Security

Security is a paramount priority for Synap; we take data protection and preventing unauthorised access seriously.

  • Data encryption

Synap ensures robust security with industry-grade encryption (TLS 1.2+ and AES-256) for data protection in transit and at rest.

  • Single Sign-On (SSO)

Streamline the login process by allowing users to log in with a single set of credentials using SSO (Auth0, SAML/2, JWT or ADFS).

  • Role-based access controls (RBAC)

Granular controls based on designated roles to restrict user access to specific information and functionality.

  • Multi-factor authentication (MFA)

Safeguard against unauthorised access with MFA, with all major authenticator apps supported.

  • Restrict IP addresses

Protect your exams by restricting access based on authorised IP addresses, supporting IPv4, IPv6, and CIDR notation.

  • Audit logs

Synap records critical system events, ensuring that only authorised users access and take action within the platform.

  • Anti-spam emails

Synap adheres to industry-standard email authentication protocols, such as DKIM and SPIF, boosting email security.

  • Penetration reports

Synap conducts regular penetration reports, conducted against the OWASP Top 10 and thousands of other attack vectors.

Compliance

Synap prioritises your data security and privacy, adhering to industry regulations to create a trustworthy platform.

  • GDPR compliant

Synap maintains the highest data protection standards, adhering to GDPR and equivalent laws for user privacy.

  • ISO 27001 certified

Synap is ISO 27001 certified and GDPR compliant, ensuring your data is protected at every step to the highest global standards.

  • Regional data hosting

Synap provides hosting options in the EU and US, adhering to regional data protection laws.

  • Intellectual property

You have complete ownership of all the content and data on your Synap portal, with none of it belonging to Synap.

Reliability

Synap is dedicated to ensuring reliable platform availability, minimising disruptions and providing a consistent, stable platform.

  • High concurrency

Synap handles high user concurrency, such as thousands starting exams simultaneously, through sophisticated automated scaling policies.

  • 99.9% Uptime SLA

Synap guarantees reliability with a 99.9% Uptime SLA as standard, establishing a consistently stable environment.

  • Enhanced SLAs

Synap offers enhanced SLAs for critical periods (by negotiation), providing heightened reliability when it matters most.

  • Hosted on AWS

Hosted on Amazon Web Services (AWS), Synap leverages a highly scalable and secure environment for optimal performance and availability.

  • Multi-region redundancy

With servers across multiple geographic regions, Synap fortifies the platform against unforeseen events if one server goes down, providing a consistently reliable experience.

  • Continuous backups

Customer data, including content, is continuously backed up and retained for recoverability in case of disasters.

  • UK-based support

Synap offers timely assistance to admins, providing responsive support for queries, issue resolution, and guidance.

Documentation & policies

Ensure confidence in high-stakes assessments with Synap's security and proctoring features, safeguarding the credibility of exams and providing peace of mind.

Interested in learning more about Synap?

Explore how Synap can help save you time and streamline your workload across assessments, exam delivery, and training programmes through a personalised demo.