Flexible, scalable pricing
14-day free trial, onboarding and support included with all plans.
Prices exclusive of VAT. One-off / per-exam options on request.
Model:
- Pay per active user
- Pay per assessment
Tier:
- 30 monthly users
- 100 monthly users
- 250 monthly users
- 500 monthly users
- 500+ monthly users
Billing:
- Monthly
- Annual
Currency:
- GBP £
- USD $
- EUR €
Standard
Ideal for teams delivering exams and courses
Monthly active users
30 £149/month
£2 / additional user
- Deliver exams, practice tests & courses
- Standard question types
- Anti-cheat & security features
- Candidate & question analytics
- CSV import & export
- Branded certificates & platform
- 3x Admin accounts
- Chat support
- Zapier integration add-on
- Lockdown, Synoptic & AI proctoring add-on
Pro
Most popular
Scale with automations and integrations
Monthly active users
100 £379/month
£2 / additional user
- Everything in Standard
- Advanced question types
- Essential APIs
- White-labelling & custom domain
- Custom educator roles & permissions
- Double & blind grading
- Custom data fields & attributes
- Unlimited Admin & Manager accounts
- Priority Chat & Zoom support
- Custom certificates add-on
Business
For large organisations and complex needs
Monthly active users
100 £840/month
£2 / additional user
- Everything in Pro
- Single Sign-On (SSO)
- Advanced APIs
- White-labelled sub-portals
- Advanced grading roles & processes
- LTI integration
- Records of learning
- Regional data hosting
- RFP & ITT requests
- Customer Success Manager
- Professional services add-on
Enterprise
Bespoke integrations, implementation and support for large organisations or projects with specific requirements.
- Custom features & reports
- AI + human question generation
- AI-based grading
- White-labelled mobile apps
- Staging environment
- Audit logs
- Custom legal terms
- Enhanced SLAs
- Professional services
- Dedicated Account Manager
Included in all plans
Every plan comes with these essentials, at no extra cost.
- Multiple language support
- Mobile-friendly interface
- All modern browsers
- Unique subdomain
- Unlimited data retention
- 99.9% uptime SLA
- WCAG 2.1 AA / Section 508
- GDPR compliant
- Backups & disaster recovery
- AES-256 / TLS 1.2+ encryption
- Data portability
- Personalised onboarding
- Access to new features
Feature comparison
| Feature | Standard | Pro | Business |
|---|---|---|---|
| Creating exams | ✓ | ✓ | ✓ |
| Dynamic & static exams | ✓ | ✓ | ✓ |
| Timed, untimed & practice mode | ✓ | ✓ | ✓ |
| Instructions | ✓ | ✓ | ✓ |
| Sections | ✓ | ✓ | ✓ |
| Exam tools | ✓ | ✓ | ✓ |
| Accessibility features | ✓ | ✓ | ✓ |
| Spaced learning algorithms | ✓ | ✓ | ✓ |
| Retakes | ✓ | ✓ | ✓ |
| Branded certificates | ✓ | ✓ | ✓ |
| Custom certificates | — | Add-on | Add-on |
| Custom features | — | — | Add-on |
| Uploading questions | |||
| Question types | ✓ | ✓ | ✓ |
| Advanced question types | — | ✓ | ✓ |
| Custom tagging of questions | ✓ | ✓ | ✓ |
| Weighted, partial & negative scoring | ✓ | ✓ | ✓ |
| CSV question import & export | ✓ | ✓ | ✓ |
| APIs to update questions from a CMS | — | — | ✓ |
| Accessing exams | |||
| Email & link invites | ✓ | ✓ | ✓ |
| CSV upload of users | ✓ | ✓ | ✓ |
| Automate enrolment via APIs | — | ✓ | ✓ |
| Distributable exam vouchers | — | — | ✓ |
| Exam security & proctoring | |||
| Stop copying & pasting | ✓ | ✓ | ✓ |
| Exam passcodes | ✓ | ✓ | ✓ |
| Multi-factor authentication | — | ✓ | ✓ |
| Restrict IP addresses | — | — | ✓ |
| Lockdown browser | Add-on | Add-on | Add-on |
| Synoptic proctoring | Add-on | Add-on | Add-on |
| AI proctoring | Add-on | Add-on | Add-on |
| Grading exams | |||
| Automatic & manual grading | ✓ | ✓ | ✓ |
| Rubric criteria | ✓ | ✓ | ✓ |
| Assign markers | ✓ | ✓ | ✓ |
| Section grading | — | ✓ | ✓ |
| Blind grading | — | ✓ | ✓ |
| Double grading roles | — | ✓ | ✓ |
| Advanced grading roles | — | — | ✓ |
| Advanced grading processes | — | — | ✓ |
| Exam analytics & reporting | |||
| Candidate performance reports | ✓ | ✓ | ✓ |
| Question statistics | ✓ | ✓ | ✓ |
| Exam statistics | ✓ | ✓ | ✓ |
| User group reports | ✓ | ✓ | ✓ |
| CSV & PDF results export | ✓ | ✓ | ✓ |
| Custom reports | — | — | Add-on |
| Courses | |||
| Videos, presentations, plus more | ✓ | ✓ | ✓ |
| Manual reviews | ✓ | ✓ | ✓ |
| Set deadlines | ✓ | ✓ | ✓ |
| Branded certificates | ✓ | ✓ | ✓ |
| SCORM / TinCan | — | ✓ | ✓ |
| Platform | |||
| 20+ languages | ✓ | ✓ | ✓ |
| Mobile-friendly interface | ✓ | ✓ | ✓ |
| Branding & subdomain | ✓ | ✓ | ✓ |
| White-labelling & custom domain | — | ✓ | ✓ |
| Custom data fields & attributes | — | ✓ | ✓ |
| Custom roles & permissions | — | ✓ | ✓ |
| White-labelled sub-portals | — | — | ✓ |
| Records of learning | — | — | ✓ |
| Dynamic messages & variables | — | — | ✓ |
| Regional data hosting | — | — | ✓ |
| Accounts | 3x Admins | Unlimited Admins & Managers | Unlimited Admins & Managers |
| Data storage | Unlimited | Unlimited | Unlimited |
| Integrations | |||
| Zapier | Add-on | ✓ | ✓ |
| Essential APIs & webhooks | — | ✓ | ✓ |
| Advanced API access & webhooks | — | — | ✓ |
| Segment | — | — | ✓ |
| Data Warehousing / BI Integration | — | — | ✓ |
| Single Sign-On (SSO) | — | — | ✓ |
| LTI integration | — | — | ✓ |
| Support | |||
| Personalised onboarding package | ✓ | ✓ | ✓ |
| Ongoing support | Chat / Email | Priority Zoom / Email | ✓ |
| Customer Success Manager | — | — | ✓ |
| Professional services | — | — | Add-on |
| Standard uptime SLA | 99.9% | 99.9% | 99.9% |
| Enhanced SLA | — | — | ✓ |
| Data privacy & security | |||
| GDPR compliant | ✓ | ✓ | ✓ |
| ISO 27001 certified | ✓ | ✓ | ✓ |
| WCAG 2.1 AA / Section 508 | ✓ | ✓ | ✓ |
| AES-256 / TLS 1.2+ encryption | ✓ | ✓ | ✓ |
| Unlimited data retention | ✓ | ✓ | ✓ |
| Backups & disaster recovery | ✓ | ✓ | ✓ |
Frequently asked questions
What is the 'pay per assessment' plan?
Also known as our 'pay as you go' plan, this is a flexible option that is ideal if you are delivering a set number of exams or courses in a year. Just pay for the total number of exams/courses you plan on delivering!
What is the 'pay per active user' plan?
Also known as our 'Monthly Active User (MAU)' plan, this is perfect if your candidates take a high number of exams or courses regularly. A Monthly Active User can take unlimited exams, practice tests and courses, and just count as one active user.
What is a 'Credit'?
A 'Credit' refers to one user starting an unproctored exam or course on Synap. For example, if one user takes two unproctored exams, that is two credits. The breakdown for credits is as follows:
- 1x unproctored exam or course = 1 credit
- 1x lockdown exam = 2 credits
- 1x Synoptic proctored exam = 5 credits
- 1x fully proctored exam = 10 credits + review costs
What is a 'Monthly Active User'?
A Monthly Active User (MAU) is someone who uses the platform in a given 30-day period. Registered users who do not use the platform in that month do not count towards your MAU quota.
For example, if you have 1,000 users on your platform but only 500 actively using it in a month, you'll only be charged for the 500 active users, which we feel is fairer.
Plans based on MAUs means you're not billed based on exams or courses started, so your active users can take as many assessments as you wish!
I have seasonal spikes for users - is Synap's pricing flexible?
Yes, absolutely! Many of our clients experience some busier and quieter months, so their usage and user numbers fluctuate in a year.
Our 'pay per assessment' plan is ideal - you purchase a bundle of Credits and can use them anytime during the year.
Which plan should I choose?
If you're not sure which plan to choose - don't worry!
What is the process for getting started?
Getting started with Synap is quick and simple!
Afterwards, you can begin a 14-day free trial, where you immediately begin creating your exams or courses. Your onboarding manager will offer support, advice and best practices to help maximise your free trial.
Does Synap offer free trials?
Yes, we offer a 14-day free trial following a short demo - you can cancel any time and there are no long-term commitments.
The trial is a great opportunity to create your exams or courses and explore key features.
How do I cancel my Synap subscription?
You can cancel your subscription at any time from your Billing page, by contacting us via live chat on your platform, or by emailing support@synap.ac.
Does Synap offer any support?
Yes! All of our plans come with a personalised onboarding package, where our friendly team will help you get started with your Synap platform and answer any questions you may have.
Does Synap offer additional services or consultancy?
Yes! Many of our clients ask for help with migrating from an existing system or moving to online exam/course delivery for the first time, and we have a lot of experience in assisting with this.
Do I still own my content if I upload it onto Synap?
Yes - all content you upload to Synap remains your intellectual property. We never reuse, sell, or share your materials with others.
Is Synap secure?
Yes. We take data protection seriously and use physical, logical, and technical controls to protect your information. Synap is ISO 27001 certified and GDPR compliant, and data is encrypted in transit and at rest.